We want you and your pet to love your order. Returns are subject to the following conditions:
If your item arrives damaged or defective, you must notify us within 3 days of delivery by sending photo or video proof to: llcecommchris@gmail.com
In such cases, we offer:
If you receive the wrong product, the same conditions as above apply.
Unused items in their original packaging can be returned within 30 days of delivery. When a return is accepted:
If no damage or defect is reported within 3 days of delivery, the product will be considered received in good condition.
Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. PetOrbit reserves the right to refuse any return that does not meet these conditions.